FAQ's (Frequently Asked Questions)
Q. What is the main reason for the software?
A. To enable everybody to have access to the debt recovery market, generate acceptable documents for the courts (thus there is less time wasted and less pressure on the courts), make debt recovery affordable (so that it is not just for the select few) and enable anybody to do debt recovery successfully.
Q. Many defendants are there provision for on the court documents?
A. With every new matter the user can select the number of defendants, 1,2 or 3, in the matter and the software will automatically print the correct document.
Q. How many matters can be put on the system?
A. There is no limit to the number of matters that can be processed by the software.
Q. What is the difference between LegalSoft and other debt recovery software?
A. There are three main differences namely:
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LegalSoft is extremely user friendly and easy to use.
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The monthly subscription fees are really affordable without any startup fee
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Client matter monitoring software enables the your clients to get the information they want and it doesn't take up one second of your time
Q. Who can use this software?
A. The software is designed for use by Law Firms, Debt Recovery Agents (Debt Collectors), Legal Departments of small and large firms/companies/intuitions, the Paralegal Sector, Micro Lenders, Tracers and any company wanting to collect their bad debts.
Q. How will the software benefit my company?
A. If you are a debt recovery agent or attorney, it will enable you or your staff to increase output by at least double the current rate, thus leaving more time for new work. If you are not a debt recovery agent or attorney, your company can use the software to collect your own bad debts!
Q. If there are process documents, reports or correspondence documents that I need and are not on the system, what do I do?
A. We will have a look at the documents you would like added, evaluate the relevancy and add the document to the system if you waive all copyright (if applicable).
Q. Are the legal process documents completed with all the relevant data, amounts and dates?
A. All system-generated documents are completed with all the available relevant information, amounts, and dates. Interest calculations are also done by the software. In other word, once the document has been printed there is no need for a pen except to sign the document where applicable.
Q. Is there an accounting package attached or included with the system.
A. The system does track all costs, expenses, payments and distributions, which are applicable to the matters/processes, and enables the user to balance the trust account. However, for the auditing and taxation of your company you will need a separate accounting system.
Q. How will the software benefit my clients?
A. The software has a client matter-monitoring module, which enables the client to monitor the progress of the matter they have entrusted to you. This data for the monitoring system is sent via email thus protection your computer security because there is no direct connection.
Q. We battle to keep track of documents going and returning from courts and sheriff, can the software keep track of them?
A. The software has the capability to keep track of documents that are sent out. A reports can be printed to see which documents are where.
Q. I have a new company and not all my staff has a sound knowledge of the collection process. Will the software be able to solve this problem?
A. The software has a process wizard, which can be activated or de-activated at any stage. The wizard when active guides the user through the different steps of the collection process.
Q. I am a para-legal and can’t find employment, how can this software help me?
A. The software is priced so that anybody can start-up on their own and build a company. You could start in your bedroom with virtually no costs and collect the bad debts of your friend, neighbors and family who own companies/businesses. Remember that you will have to register with the Debt Collection Council.
Q. What computer skills do you need to use this software?
A. You only require basic computer skills, i.e. know where to switch it on, how to operate windows and a guide through the software.
Q. How is using the software going to increase my company’s bottom line?
A. The software significantly reduces the workload of your employees and that leaves them more time to chase new work or complete other tasks they normally don’t get time for.
Q. Does the software calculate interest?
A. The software calculates the interest on the current statement, taking into account the court rules (deplume rule, interest rate a tempo ra mo rae) and calculates by dates thus giving you a current balance of the account as of right now.
Q. What do I do if the court does not accept a process document?
A. We will on presentation of an example, add it into the software at no additional charge.
Q. Are invoices and receipts printed by the software?
A. Yes, and all your company’s contact information is also displayed on these documents.
Q. For what size company is the system recommended?
A. The software can be used for any situation from a one-man business to a debt recovery department of a large corporation.
Q. What do we do if there is additional documentation required due to changes in the law?
A. If for any reason it has not been included in the latest update, please make us aware of it and it will be add immediately and posted on the update page of our web site.
Q. If we run the software on a local area network, what is the recommended speed?
A. The minimum recommended LAN speed is 100bps.
Q. If we run the software on a local area network, what is the maximum number of users?
A. There is no limit to the number of users, however for larger companies and corporation the database can be upgraded to MS Server 2000 or Oracle.
Q. Does the software have a payment distribution report?
A. Yes, payments received for debt recovered and expenses can be printed, which gives you and your client a detailed breakdown of the account at any stage.
Q. How is the payment distributions structured?
A. The payment distribution is totally customizable, i.e. set it up the way your company works!
Q. What effect will this have on attorney's who do debt collections?
A. The software being affordable and easy to use will enable then to focus more on debt recovery thus having a larger debt recovery department, which hopefully means that more paralegal will find employment.
Q. How are database backups done?
A. Database backups and database integrity checks are automated to be run by the system at predetermined time.
Q. How does the Client matter Monitoring Software work?
A. When the debt recovery software is used the software automatically generates an update file and emails it to the client at intervals which a specified when capturing the clients details. This update file is a secure email attachment which, when the client opens their software, updates there database on the clients computer giving the client the latest data available.
Q. Why do my clients need this?
A. Besides this being a free service, it saves your staff time, saves you telephone costs, faxes and more. If your client does not have email, don't despair, the next version of this FREE software will include a SMS update service.
