We started a new collection agency in August 2004. I had problems working from templates as it was extremely time consuming. and the margin for error was a huge risk and reality especially when processing high volumes of work. The monitoring of processes was a nightmare, especially when you are dealing with numerous courts and using sheriffs across South Africa.
We lacked adequate systems for reporting to clients, defendants statements, projections of growth etc. These are important to us for enhancing our quality of service in a very competitive market. The processes we used were just not sufficient to achieving our goal. In summary our problem was that the systems we had in place were inadequate.
Acquiring LegalSoft software made all the difference in the working of our company, not to mention the user friendly working of the package. We appreciate the time and effort put into LegalSoft as this package has become a necessity for our company to function effectively. To be able to rent this software at this price, has enabled us to cover the additional cost of the rental and increase our net profit.
Somerset West, Western Cape